At Celeste Oxford, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we offer a straightforward returns and refunds process.

Can I return my order?

Yes, you can.

If you are not satisfied with your purchase, you have the option to return your items within 14 days of receiving them. To be eligible for a return, the following conditions must be met:

1. The item must be unused, in the same condition as received, and include all parts and original packaging.
2. Any signs of damage due to improper use will invalidate the return.
3. For hygiene-related products, items must be thoroughly cleaned before returning.
4. If the product was received defective, you may return it immediately.
5. Customers are responsible for the return shipping costs.

We reserve the right to refuse returns if we suspect the item has been used or damaged through no fault of our own.

How to Return Your Order

To initiate a return, follow these steps:

1. Send an email to: info@celesteoxford.com with the following information:
2. We will reply with the return instructions and the return address. Please do not return items to the sender address listed on your package as it will not be processed.
3. Shipping costs for returning the product are covered by the customer.

Refunds

Once we receive and inspect your return, we will notify you via email about the status of your refund. If your return is approved, a refund will be processed, and the credit will automatically be applied to your original payment method within 14 days of our confirmation.

Please note:

• Shipping costs are non-refundable unless the item was received defective.
• The customer is responsible for the cost of return shipping.

Cancellations

Due to our fast processing times, cancellations are not possible once the order has been processed. If you no longer wish to receive your order, you can return it to us after receipt following the standard return process.

For any further questions or assistance with returns, feel free to contact us at info@celesteoxford.com.

Thank you for shopping with Celeste Oxford!